Return Policy

Returns Eligibility 

• Items are eligible for return within 30 days of delivery if they meet the following conditions:
  • The item is unused and in its original condition.
  • The item is returned with all original packaging and accessories.

How to Initiate a Return 

1. Email us at proximagadgets@gmail.com with your order number and reason for the return.
2. Once your return request is approved, we will provide you with a return shipping address and instructions.

Return Shipping 

• Customers are responsible for return shipping costs unless the product was defective or incorrect upon arrival.
• For defective items, we will provide a prepaid shipping label.

Refund Process 

• Refunds will be processed within 7 business days of receiving the returned item.
• Refunds will be issued to the original payment method.
• Please note that shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items 

• Gift cards
• Items marked as final sale or clearance

Exchanges 

• We do not process direct exchanges. Please return the unwanted item for a refund and place a new order for the replacement product.

Damaged or Defective Products 

• If your product arrives damaged or defective, contact us at proximagadgets@gmail.com within 7 days of delivery with a description and photos of the issue.